FREQUENTLY ASKED QUESTIONS

Do you ship to my country?
We only ship to the United States.

How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.

How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.

Can I return/exchange my order?
If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page.
Please note personalised orders are non-returnable. 

Can I cancel my order once it has been placed?
We may be able to cancel your order but we ask this to be done  within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.
Please note personalised orders are non-cancellable.

Can I change my delivery address?
Yes, we can change your delivery address if you inform us within an hour of ordering – contact us here.

Where is my order?

We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.

Why is my package delayed?
During holiday seasons, orders may be slightly delayed in delivery due to excessive volume of orders being fulfilled. In addition, YOU ONLY will not be held responsible for delays in delivery caused by weather conditions or any other circumstances beyond our control.